Cancel appointments

Cancel a client appointment

1. Navigate to the Appointments section from the left-hand menu.

2. In the appointment list:

   • Click ⋮ > Cancel from the desired appointment row
     
   • OR open the appointment detail panel → click ⋮ > Cancel
   • OR click Edit and change the status to "Cancelled"

3. A prompt will appear asking for a reason.

   • Choose from pre-filled suggestions like “Unwell” or “Emergency”
   • Or write your own custom reason

4. Click Cancel Appointment to confirm.

5. The status of the appointment will now appear in red.

Important: A cancelled appointment is never deleted. It stays in the system for analytics, reporting, and audit purposes.

More questions about this

Q1. Can I undo a cancellation? No. Once cancelled, the appointment remains in the system but cannot be restored. You’ll need to create a new appointment.

Q2. Will the client be notified? Yes, clients receive cancellation notifications based on your notification settings.