Appointment Updates – Client

Appointment Update - Client in Message Center

Purpose: Automatically inform clients about appointment status like cancellation, rescheduling, confirmation, and reminders.

Go to the “Promote” section from the main page.
Navigate from the dashboard to the left-hand menu and select the Promote section.
Open the “Message Center” tab.
Within Promote, click on the “Message Center” tab.
Select the option titled “Appointment Updates – Client.”
This section handles automated appointment messages for clients.
Messages will be configured for events such as Cancel, Reschedule, Confirmations, Reminders, and Review Requests.
These are the key event types where clients are notified automatically.
Use toggles to enable or disable these messages as needed.
You can turn messages on or off for each event type.
To view or customize the message content, use the preview/template button.
Click the template icon to preview or edit the actual SMS/text content.

Tip for First-Time Users:
Keeping these automated updates on helps reduce no-shows and keeps clients informed in real-time.